1. Agreement & acceptance

This Supplier Agreement (the "Agreement") is a binding contract between QuotesDone Technologies (كوتس دن للتكنولوجيا), a Sole Establishment licensed by the Dubai Department of Economy and Tourism (DET) under Trader License No. 1633275, Dubai, United Arab Emirates, which operates the QuotesDone platform ("QuotesDone", "we", "us", "the Platform"), and the registering business ("you", "the Supplier"). By ticking the acceptance box during sign-up, or by using the Platform, you confirm that you have read, understood and agree to be bound by this Agreement. Ticking the box constitutes a valid electronic signature under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. If you are accepting on behalf of a company, you warrant that you are authorised to bind that company.

2. Definitions

• Customer — a user who requests quotations through the Platform.
• Quotation Value — the total price the Supplier quotes for a job, exclusive of VAT.
• Reveal — the point at which a Customer pays to unlock and select a Supplier for a job; a job is "won" upon Reveal.
• Subscription Fee — the annual supplier subscription fee described in clause 6.
• Working Days — days other than Saturdays, Sundays and UAE public holidays.

3. Eligibility & registration

To register you must be a lawfully established business in the UAE holding a valid trade licence covering the services you offer, and the individual registering must be authorised to act for that business. You agree to provide accurate, current and complete company, licence, tax (TRN), bank and contact information and to keep it updated.

4. Account & security

Access is secured by one-time-code verification. You are responsible for activity on your account and for keeping access credentials and the registered email secure. Notify us immediately of any unauthorised use.

5. The service

QuotesDone is an anonymous quotation marketplace and technology platform. Customers post jobs and receive anonymised quotations; the identities of Customer and Supplier are released only through the Platform after a Reveal. QuotesDone is an introducer and facilitator only; it is not the contractor, is not a party to the contract for the work, and does not supervise, perform or guarantee any work.

6. Registration & subscription fees

Supplier registration is free of charge for the first 1,000 businesses to register on the Platform, permanently. From the 1,001st registration a subscription fee of AED 1,000 per year applies, payable annually in advance. QuotesDone will give at least 30 days' notice and seek re-confirmation of acceptance before introducing or varying the fee, as set out in the Amendments section; continued use of the Platform after the effective date constitutes acceptance. The subscription fee, once paid, is non-refundable except as expressly stated at the time.

7. No supplier commission

QuotesDone charges the Supplier no commission on any job won through the Platform — not on the Quotation Value, not on the amount finally invoiced, and not on repeat work with the same Customer. The Platform is funded by the subscription fee in clause 6 and by a fee payable by the Customer at Reveal. QuotesDone reserves the right to introduce a supplier commission in future only on at least 30 days' notice and re-confirmation of acceptance as set out in the Amendments section; no commission is or becomes payable under this version of the Agreement.

8. Payment terms

Where a Subscription Fee is payable under clause 6, it is payable annually in advance, by card or by bank transfer, on the renewal date of the Supplier's account. QuotesDone may issue an invoice or statement for amounts due; payment is not conditional on receipt of an invoice. All amounts are in AED unless stated. Separately, the Customer — not the Supplier — pays QuotesDone a reveal fee of 3% of the Quotation Value at the moment of Reveal, with no card fee or surcharge added. Nothing is deducted from, or charged on, the amount the Customer pays the Supplier for the work.

9. Late payment

If a Subscription Fee is not received by its due date, QuotesDone may, after giving the Supplier notice and a further 7 Working Days to pay, suspend the Supplier's account until payment is made. Unpaid Subscription Fees are debts due and payable and may be recovered through the competent UAE courts. Overdue amounts carry interest at the single rate set out in clause 31. QuotesDone holds no funds for the Supplier (it collects only its own fees); where QuotesDone owes the Supplier any sum, it may set off against that sum any amount the Supplier owes under this Agreement.

10. Anonymity & non-circumvention

The Platform's value depends on anonymity. The Supplier must not, during anonymised stages or in on-platform chat, share or solicit phone numbers, email addresses, links, WhatsApp or other messaging or social-media handles, or otherwise attempt to take dealings off the Platform or bypass the Reveal. Any such disclosure or attempt entitles QuotesDone to suspend the Supplier's account and to agreed compensation of AED 10,000 per incident, agreed as a genuine pre-estimate of the platform value and subscription revenue lost when anonymity is broken (clause 37). For a first and evidently inadvertent technical breach, QuotesDone may at its discretion issue a written warning instead of applying the sum. Where the disclosure leads to a transaction outside the Platform, clause 24 applies instead, and the two sums are never both charged.

11. Supplier obligations & conduct

The Supplier shall: honour every quotation it submits and any agreed timeline; respond to revealed Customers professionally and promptly; deal honestly and not engage in collusion, bid-rigging or price manipulation; and comply with all applicable UAE laws, including the Consumer Protection Law (Federal Law No. 15 of 2020) and health-and-safety requirements. QuotesDone, for its part, will operate the Platform in accordance with its own obligations as a digital marketplace under that law and its executive regulations.

Winning a job & response time. When a Customer reveals and selects the Supplier, the Supplier is notified that it has won the job and the Customer is given the Supplier's contact details (by SMS, WhatsApp and/or email) so the Customer can make contact. The Supplier must begin responding to the Customer within 5 working days of the Reveal. If the Supplier has not responded within 3 working days of the Reveal, QuotesDone chases the Supplier, copying the Customer; if there is still no response by the 5th working day the case goes to QuotesDone's CEO for a final call, and if the Supplier does not respond to that call everything the Customer paid for the reveal is refunded and the Supplier pays the amounts in clause 33. Repeated non-responsiveness may lead to suspension. QuotesDone is notified of every such case.

12. Quotations & the supplier–customer contract

A quotation is the price the Supplier wishes to receive for the work. A quotation is valid for 30 days from submission unless the Supplier refreshes or withdraws it before Reveal, and the Supplier is bound by a quotation that is revealed within that validity period. The contract for the work itself is solely between the Supplier and the Customer, on terms they agree; QuotesDone is not a party to it and is not responsible for either party's performance, payment or conduct.

13. Trade licence & regulatory compliance

The Supplier must maintain a valid UAE trade licence and any approvals required for its trade, and upload renewals before expiry. QuotesDone verifies every Supplier before it can be matched: the mandatory six (business name, mobile number, email address, trade licence, company profile and signed acceptance of this Agreement) must be complete, and the trade licence number, issuing authority and expiry date are checked, within three (3) Working Days of complete documents. QuotesDone does not verify the Supplier's workmanship, solvency or insurance (where an insurance policy is uploaded, only its expiry date is tracked). These checks are published at How we verify suppliers. QuotesDone may suspend, unverify or remove accounts that are unverified, expired, inaccurate or misrepresented.

14. Ratings & feedback

The Supplier acknowledges that Customers and QuotesDone may rate and review performance, and that such ratings may be displayed. Ratings reflect user feedback and are not endorsements by QuotesDone.

15. Intellectual property

All intellectual property in the Platform belongs to QuotesDone. The Supplier grants QuotesDone a non-exclusive licence to display its business information, logo and quotation content for the purpose of operating the Platform.

16. Confidentiality & data protection

The Supplier shall keep any Customer information received strictly confidential and use it only to fulfil the specific job. Each party shall comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). QuotesDone processes the personal data of the Supplier and its representatives where necessary to perform this Agreement, and for these specified purposes: account management, identity and licence verification, subscription invoicing and collection, fraud and security monitoring, and service analytics. Processing necessary to operate this Agreement relies on contractual necessity rather than consent alone. Any separate purpose, such as marketing, will be based on separate consent. The Supplier and its representatives have the right to access, correct and request deletion of their personal data (PDPL Arts. 14–16) and may lodge a complaint with the UAE Data Office. Full details are set out in our Privacy Policy, which is provided at the point of registration.

17. Warranties & disclaimers

QuotesDone is a portal and introducer only (Articles 252 and 265 of the Commercial Transactions Law, Federal Decree-Law No. 50 of 2022). The Platform is provided "as is" and "as available". QuotesDone gives no warranty, express or implied, as to any lead, inquiry, Customer, quotation opportunity, reveal, contract, payment or result, nor as to the identity, solvency, intentions or conduct of any Customer, the accuracy of any inquiry, drawing or specification a Customer provides, uninterrupted or error-free availability, or the outputs of matching, ranking, estimating or other smart or automated tools, which are information and not advice. To the fullest extent permitted by UAE law, all implied warranties are excluded.

18. Exclusion of liability & indemnity

(a) No liability. To the fullest extent permitted by UAE law, QuotesDone, its owner, staff and affiliates are not liable to the Supplier for any loss, damage, cost or claim arising out of or in connection with the Platform or this Agreement, including any loss of profit, business, revenue, opportunity, data or goodwill, any indirect or consequential loss, any act or omission of a Customer (including non-payment, cancellation, misrepresentation or a dispute), any suspension or removal under clause 19, and any failure of a third-party service. QuotesDone is not a party to, and bears no liability for, any contract between the Supplier and a Customer.

(b) Fallback cap. Only if, and to the extent that, a competent court refuses to give effect to clause 18(a), QuotesDone's total aggregate liability to the Supplier for all claims is limited to the greater of (i) the fees the Supplier paid to QuotesDone in the twelve (12) months before the event giving rise to the claim and (ii) AED 5,000.

(c) Indemnity. The Supplier shall indemnify QuotesDone, its owner and staff against any claim, loss, liability, fine or cost (including reasonable legal costs) arising from: the Supplier's quotations, statements, content, licences, qualifications or certificates; the Supplier's goods, works, people or subcontractors, including any injury, death or damage they cause; any dispute between the Supplier and a Customer; and any breach by the Supplier of this Agreement or of the law.

(d) What is never excluded. Nothing in this Agreement excludes or limits liability for fraud or gross fault (Article 334(2) of the Civil Transactions Law, Federal Decree-Law No. 25 of 2025), liability arising from a harmful act (Article 257 of that Law), QuotesDone's liability for its own fraud or fault as intermediary (Articles 258 and 265 of the Commercial Transactions Law), liability for death or personal injury, or any other liability that UAE law does not allow to be excluded or limited.

19. Suspension & termination

QuotesDone may suspend or terminate access for breach of this Agreement, non-payment, expired licensing, or conduct harmful to the Platform or its users. The Supplier may stop using the Platform at any time. Outstanding Subscription Fees and charges survive termination and remain payable.

20. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural events, epidemics, war, unrest, acts of government, power, internet or telecommunications failures, cyber-attacks and failures of third-party services. Where such an event makes an obligation impossible, the corresponding obligation is extinguished as Article 236 of the Civil Transactions Law provides. Force majeure never excuses a payment that was already due.

21. Notices

Notices to the Supplier — including any invoice, reminder, notice of a charge or demand for payment — may be given by any one or more of the following, each of which the parties agree is a valid method of notice, including for the purposes of Article 81 of the Commercial Transactions Law (Federal Decree-Law No. 50 of 2022) and Article 9(1)(a) of the Civil Procedure Code (Federal Decree-Law No. 42 of 2022): (a) email to the Supplier's registered email address; (b) a message shown in the supplier portal; (c) a WhatsApp message to the WhatsApp number the Supplier confirmed in the supplier portal by entering a verification code sent to that number or, where the Supplier confirmed in the supplier portal that its registered mobile number is its WhatsApp number, to that registered mobile number; and (d) an SMS to the Supplier's registered mobile number. A notice is served when it is delivered to that address, number or portal account, as recorded by the email, WhatsApp or SMS service provider or by the Platform, and that record is evidence of service. The Supplier must keep its registered email address, registered mobile number and confirmed WhatsApp number current; a notice delivered to the details last registered or confirmed is validly served. Notices to QuotesDone should be sent to management@quotesdone.com.

22. General

QuotesDone may assign this Agreement; the Supplier may not assign without consent. If any provision is held unenforceable, the remainder stands. No failure to enforce is a waiver. This Agreement, with the Privacy Policy and any fee notices, is the entire agreement between the parties. This Agreement is made in Arabic and English. The Arabic text prevails for all purposes, including before any court or other authority in the United Arab Emirates, and the English text is provided for convenience only; in case of any difference between them, the Arabic text governs.

23. Amendments

QuotesDone may update this Agreement and its fees. For material changes — in particular any increase in fees — QuotesDone will give at least 30 days' notice and will ask the Supplier to re-confirm acceptance; a Supplier who does not accept a material change may terminate without penalty within the notice period. Non-material changes take effect when published on this page.

24. No-circumvention of the Platform

The Supplier acknowledges that any customer, project or lead made known to it through the Platform results directly from QuotesDone's introduction and is QuotesDone's protected commercial interest. For 24 months from such introduction, the Supplier shall not, directly or indirectly, conclude, invoice or facilitate any transaction with that customer for the same or similar scope outside the Platform with the purpose or effect of avoiding QuotesDone's fee. Each breach entitles QuotesDone to agreed compensation of AED 20,000 per incident, or five (5) times the fee that would otherwise have been payable, whichever is higher. The parties agree that this sum is a genuine pre-estimate of the whole loss a circumvented introduction causes QuotesDone, and that it includes, and is not charged in addition to, the fee on the introduced job — being that fee, the fees on repeat work with the same customer during the 24-month protected period, and the cost of detecting, evidencing and enforcing the breach — which is difficult to prove precisely because the dealing takes place off the Platform (clause 37).

25. Confidentiality & platform data

All leads, customer details, anonymised scopes, pricing data and materials accessed through the Platform are confidential and remain the property of QuotesDone. The Supplier shall not copy, store, resell or reuse such data outside a transaction conducted on the Platform, nor supply it to any third party or competing service. Each proven breach entitles QuotesDone to agreed compensation of AED 25,000 per incident, agreed as a genuine pre-estimate of the cost of containing and remedying the disclosure and of the value lost when the Platform's confidential data is used elsewhere (clause 37), and to an order stopping any continuing breach.

26. No replication or competing use

The Supplier shall not reproduce, reverse-engineer, or use QuotesDone's software, matching logic, anonymisation outputs or document templates to develop or assist any competing platform.

27. Smart and automated tools, and platform outputs

The Platform uses smart and automated tools to extract bills of quantities from drawings, standardise and anonymise quotations, generate cost estimates and comparisons, and power support and category assistants. These outputs are provided for convenience only, may contain errors or omissions, and do not constitute professional, engineering, legal or financial advice. The Supplier must independently verify any such output before relying on it, and QuotesDone is not liable for any loss arising from reliance on automated outputs.

28. Anonymisation and standardised quotations

QuotesDone anonymises quotations and related materials on a reasonable-efforts basis. The Supplier remains responsible for ensuring its quotations, drawings and uploads do not contain identifying, contact or branding information intended to circumvent anonymity, and QuotesDone is not liable if anonymisation is imperfect. Where QuotesDone produces a standardised or reformatted version of a quotation, that version is a convenience copy only; the Supplier's original submission governs in the event of any discrepancy.

29. No guarantee of leads or outcomes

QuotesDone provides access to the Platform but does not guarantee that the Supplier will receive any inquiries, quotation opportunities, reveals or won work, nor any particular volume, value or return. Registration and continued use are provided without any representation as to results.

30. Electronic acceptance, records and audit

The Supplier agrees that ticking the acceptance box, clicking to accept, or continuing to use the Platform constitutes a valid and binding electronic acceptance of this Agreement under the laws of the United Arab Emirates. QuotesDone's records — including its acceptance logs and the signed acceptance certificate it generates — are admissible and, absent manifest error, conclusive evidence of the terms accepted and the time of acceptance. To enforce the anti-circumvention provisions, QuotesDone may request reasonable evidence that a Customer introduced through the Platform was not dealt with off-Platform, and the Supplier shall cooperate in good faith.

31. Payments, currency and future fees

All amounts under this Agreement are stated and payable in UAE Dirhams (AED) unless otherwise agreed. Any amount overdue accrues simple interest at twelve percent (12%) per annum, or the maximum permitted by UAE law if lower, as the rate agreed by the parties under Articles 72, 73 and 84 of the Commercial Transactions Law (Federal Decree-Law No. 50 of 2022); this is the only interest rate under this Agreement. An amount that fell due under an earlier version of this Agreement the Supplier had accepted carries the rate of that version. Registration and subscription fees are addressed in sections 6 and 7, and no supplier commission is charged; QuotesDone reserves the right to introduce or vary such fees in future in accordance with the Amendments section.

32. Compliance, communications and feedback

The Supplier warrants that it is not subject to sanctions and that its funds and activities are lawful, and it will comply with applicable anti-money-laundering and sanctions laws. The Supplier consents to receive service, transactional and (unless opted out) promotional communications by email, SMS and WhatsApp, and may unsubscribe from promotional messages at any time. Any feedback or suggestions the Supplier provides may be used by QuotesDone freely and without obligation. QuotesDone may identify the Supplier as a participant on the Platform and use its name or logo as a reference, unless the Supplier opts out by written notice.

33. Response obligation and non-response charge

Once a Customer reveals the Supplier's contact details, the Supplier must respond to that Customer within five (5) working days of the Reveal, by the on-platform message thread, telephone, email or other reasonable means. QuotesDone tracks every Reveal from payment: if the Supplier has not responded within three (3) working days, QuotesDone chases the Supplier, copying the Customer; if there is still no response by the fifth (5th) working day, QuotesDone's CEO makes a final call to the Supplier. If the Supplier does not respond to that call and QuotesDone consequently refunds the Customer, the Supplier shall pay QuotesDone: (a) a non-response charge equal to the exact amount refunded to the Customer, being the reveal fee (3% of the Quotation Value); (b) the payment processor's fee that QuotesDone paid on that reveal fee and could not recover when refunding it, as shown in the processor's record; (c) an administrative fee of AED 500; and (d) simple interest on the unpaid total at the clause 31 rate of twelve percent (12%) per annum (or the maximum permitted by UAE law if lower), from the due date until settled. These amounts reflect QuotesDone's cost of the refund caused by the Supplier's non-response; they are payable within seven (7) days of QuotesDone's notice (the due date) and may be recorded as a due on the Supplier's account. Once QuotesDone's notice is issued, the amounts in (a), (b) and (c) together are a sum of money of a specified amount — the exact amount refunded to the Customer, the processor's fee and AED 500, each as stated in that notice — which is certain and due on the due date; interest under (d) accrues on that sum at twelve percent (12%) simple interest per annum from the due date until payment in full, as the rate agreed under Articles 73 and 84 of the Commercial Transactions Law (Federal Decree-Law No. 50 of 2022), and is never compounded (Article 88). The administrative fee in (c) is compensation agreed in advance by the parties under Article 340(1) of the Civil Transactions Law (Federal Decree-Law No. 25 of 2025), which provides: "The contracting parties may pre-determine the amount of compensation by stipulating it in the contract or in a subsequent agreement, subject to the provisions of the law." The parties agree that AED 500 is a genuine pre-estimate of QuotesDone's cost of handling the refund — the chase, the CEO's final call, the refund itself and the recovery notice — and that it does not include the processor's fee in (b), which is QuotesDone's actual loss and is charged at its recorded amount. If the amount is not paid by the due date, the Supplier shall also pay the fees QuotesDone actually pays to official bodies to recover it — court and payment-order filing fees, execution fees, and notarial or attestation fees for a formal notice — at the amounts shown by their receipts or awarded by the court. Nothing in this clause limits QuotesDone's right to claim further proven loss where the Supplier acted with fraud or gross fault (Article 340(4) of the Civil Transactions Law) or with deception or serious error (Article 87(1) of the Commercial Transactions Law). QuotesDone may set off any amount due under this clause against any sum it owes the Supplier. A charge arising from a Reveal made before the Supplier accepted this version is calculated under the version the Supplier had accepted at the time of that Reveal. The Supplier is not matched to new Customers until the amount is settled. Repeated non-response may also lead to suspension or removal from the Platform.

34. Governing law & jurisdiction

This Agreement is governed by the laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the competent courts of the Emirate of Dubai.

35. Contact

QuotesDone Technologies · Sole Establishment · DET Dubai Trader License No. 1633275 · Dubai, United Arab Emirates · management@quotesdone.com · +971 50 931 9355

36. Fake accounts, fraud and misrepresentation

The Supplier must not: register or operate more than one account for the same business without QuotesDone's written consent; register with false, forged, expired or another business's documents; impersonate any person or business; submit fictitious or collusive quotations; or use the Platform for any fraudulent purpose. Each such breach entitles QuotesDone, in addition to its other rights: (a) to close every account concerned immediately; (b) to keep any Subscription Fee already paid for the current period, which is credited against the sum in (c); (c) to agreed compensation of AED 20,000 per account or incident, agreed as a genuine pre-estimate of the cost of investigating the breach, remedying the accounts and protecting the Customers affected (clause 37); and (d) to report the matter to the competent UAE authorities, including under the Cybercrime Law (Federal Decree-Law No. 34 of 2021). The Supplier shall indemnify QuotesDone against any claim by a Customer or third party arising from such conduct.

37. Agreed compensation

Each sum this Agreement describes as agreed compensation (clauses 10, 24, 25, 33(b) and 36(c)) is compensation the parties agree in advance under the Civil Transactions Law as a genuine pre-estimate of QuotesDone's loss; none of them is a penalty. A sum is charged once for any one act and is never charged twice under two clauses. The competent court keeps every power the law gives it over agreed compensation, and nothing in this Agreement limits those powers. These sums do not affect QuotesDone's right to suspend or terminate, to recover unpaid fees, to seek an order stopping a continuing breach, or to claim more where the law allows it, such as in a case of fraud or gross negligence.

38. Further protections

(a) Third-party services. Payments, messaging, email, hosting and identity services are provided by independent third parties (such as the payment processor, Microsoft, Twilio, Meta and the hosting providers). To the fullest extent permitted by UAE law, QuotesDone is not liable for their acts, omissions, outages or terms.

(b) Telling us about a claim. The Supplier shall notify any claim against QuotesDone in writing under clause 21 within ninety (90) days after becoming aware of it, with the facts relied on. Late notice does not bar the claim or shorten any period set by law; QuotesDone is simply not liable for any part of the loss that prompt notice would have avoided.

(c) Suspension and removal. In addition to clause 19, QuotesDone may suspend, hide or remove any quotation, profile content or account that it reasonably believes is unlawful, misleading, fraudulent, unlicensed or harmful to Customers or to the Platform.

(d) Entire agreement. Clause 22 applies: this Agreement, with the Privacy Policy and any fee notices, replaces any earlier statement, offer or understanding about the Platform, including anything said in marketing or invitations. This does not exclude liability for fraud, or any right that the law does not allow to be excluded.

(e) Priority. Clauses 5, 12, 17, 18, 29 and this clause 38 are read together; where any other clause appears to give the Supplier a wider right against QuotesDone, these clauses prevail.